Yes, it is worth educating customers about waterproofing and damp treatment for the long term. While some customers may not immediately appreciate the importance of waterproofing and damp treatment, many will recognize the value in the long run.
Benefits of educating customers include:-
1. Increased customer satisfaction:-
By understanding the importance of waterproofing and damp treatment, customers are more likely to be satisfied with the work done.
2. Long-term relationships:-
Educating customers builds trust and can lead to long-term relationships and repeat business.
3. Reduced callbacks:-
By doing the job correctly and educating customers on maintenance, you can reduce callbacks.
4. Positive word-of-mouth:-
Educated customers are more likely to recommend your services to others.
5. Competitive advantage:-
By providing education and expertise, you differentiate yourself from competitors and establish your company as a trusted authority in the field.
To ensure customers follow through on waterproofing and damp treatment, you can:-
1. Provide clear instructions:-
Leave a clear, written explanation of the work done and maintenance requirements.
2. Offer maintenance contracts:-
Provide ongoing maintenance services to ensure the waterproofing and damp treatment remains effective.
3. Schedule follow-up visits:-
Check in with customers to ensure they are satisfied and address any concerns.
4. Encourage customer questions:-
Foster an open dialogue, encouraging customers to ask questions and seek guidance.
By investing time and effort into customer education, you can build strong, long-term relationships and ensure your work stands the test of time.
